Qayda Support

We answer enquiries every day, usually within one business day.

Message us on WhatsApp or call between 10:00 and 22:00 Almaty time (UTC+5). Email is monitored around the clock.

To help us resolve things faster, please include in your message the phone number you signed in with, your device model and the app version (it is shown at the bottom of the “Profile” screen).

Frequently asked questions

The confirmation code does not arrive

The code arrives in WhatsApp at the number you entered. Make sure WhatsApp is installed and linked to exactly that number, and that the phone is connected to the internet. Resending is possible some time after the first attempt. If the code does not arrive on the second attempt either, write to us.

The QR code will not scan

Allow the app to access the camera: iOS — “Settings” → “Qayda” → “Camera”; Android — “Settings” → “Apps” → “Qayda” → “Permissions”. Hold the phone 15–20 cm away from the code and avoid glare on the till screen.

The discount was not applied

The discount is activated at the moment the QR code at the venue’s till is scanned. If the app showed an error, show it to the venue’s staff and write to us — we will look into it the same day.

How to delete my account

Submit a request on the Account deletion page or write to izzatilla.sapayev@gmail.com. The account and the data associated with it are deleted within 30 days.

How to become a partner venue

Write to izzatilla.sapayev@gmail.com with the name of the venue and a contact phone number.